Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 1,535 Reviews
daren D.
orem, utah
"He impressed me as being a professional in the service work he did. He also spent a great deal of time trying to diagnose a problem with humidifier settings in the iComfort Thermostat."
sherilyn R.
provo, utah
"He was fast, efficient and pleasant to work with."
ron B.
spanish fork, utah
freda E.
springville, utah
"Professional, friendly, competent, timely"
wes P.
orem, utah
"It was supposed to be a yearly tune-up but the technician didn't come prepared to change my big filter. The filter was clogged and the furnace hadn't been able to heat the house above 63 degrees for over a week. It was cold weather and the house was cold just that much longer waiting over the weekend for the new filter to be delivered."
barry B.
provo, utah
"Fast, clean, efficient, friendly"
rodney F.
orem, utah
randel H.
orem, utah
vinona R.
orem, utah
john C.
pleasant grove, utah
"He did everything efficiently and competently."
norton C.
provo, utah
kathleen G.
orem, utah
"Service provided in a timely manner and to have heat again was appreciated"
alan P.
orem, utah
"Why did you send one guy to work and the other guy to try to sell us something? The guy that did the work was fine. The guy that tried to do the sales pitch for a new water heater that we do not need was very annoying"
william H.
provo, utah
janis P.
pleasant grove, utah
"Very courteous and did a thorough job"
golden A.
lindon, utah
"Friendly, prompt service and questions answered."
brian S.
american fort, utah
"The technician was friendly, but told me the problem was the temperature limit switch (it was a roll-out sensor), broke one of the connectors to my pressure switch, and wanted nearly $400 to replace what I knew to be a $30 part. I ended up paying the $89 service fee and repairing everything (even the pressure switch that the technician broke) myself."
richard B.
provo, utah
reed R.
orem, utah
"Ralph was very personable,. It also helped us understand the features of our furnaces as he communicated with the other technician who he was helping to trainTrainee was also very professional."
donovan F.
orem, utah
"Was on time. Worked efficiently, and answered all,my questions."
mary lyn P.
provo, utah
"Ralph was very helpful in explaining all the numbers on the forms describing the function of our two furnaces. He was very honest that our old furnace is still working OK although not super efficient and didn't try to exert pressure on us to replace it yet (as many other technicians have in the past."
glen H.
orem, utah
lynn F.
orem, utah
mike S.
lehi, utah
"The technician was very professional and courteous and met every expectation."
steven H.
salem, utah
"Very efficient. Very personable."
joni D.
orem, utah
"Did a great job"
brittney O.
roy, utah
"The technician was able to come early, was very professional, and answered all of my questions."
lamar A.
orem, utah
"Ralph was very friendly and considerate. He explained what he did to us."
stephen W.
orem, utah
"Could have communicated better on how our equipment was than trying to cell us new"
karl F.
orem, utah
"He was unable to fix the fireplace and is currently trying to find the parts he will need, I feel that he is a capable technician and knows his work."
paul M.
provo, utah
geraldine N.
provo, utah
"Apolo was on time, friendly and considerate. He answered questions and explained costs. I was happy to meet with him."
debbie F.
orem, utah
"Actually came early and was a very pleasant young man!"
neal K.
provo, utah
"JC was thoroughly polite,, prepared, and professional."
mark H.
provo, utah
"He is excellent in every way!"
gary H.
springville, utah
ross L.
provo, utah
"The technician was thorough and explained what he was doing. He shared tips to keep the furnace running efficiently. He let us know when he was coming and that he might a little late."
ed Y.
provo, utah
"Several trips were required to diagnose problem."
gordon C.
mapleton, utah
"Fast efficient"
jeff L.
springville, utah
"I have always used Scott Hale, and was never overly happy with them. I called you guys, the process was easy, detailed and the tech was awesome, communicated well and fixed the issue. really happy with the overall process."
gary A.
payson, utah
"On time and very polite."
marie B.
provo, utah
virginia G.
provo, utah
gordon T.
provo, utah
"He did some adjustments on the humidifier, warning us that it might take a couple of weeks for them to make a real difference. If they do make the difference, his rating would be a 10, obviously. Yet to be seen."
jerry A.
orem, utah
"came and did a great job checked eveything"
jaydene B.
lehi, utah
mary J.
lindon, utah
"1. Getting an appointment was easy 2. Technician arrived on time 3. Ralph was pleasant, polite, and knowledgeable.He answered all of my questions."
mike B.
orem, utah
ed W.
provo, utah
"Very efficient and quick"
alice C.
provo, utah
marlene W.
pleasant grove, utah
"Ralph"
caryll B.
orem, utah
"He was thorough in his checking and resolved my questions as well as had a very pleasant demeanor throughout the visit. Ive already recommended SE to my neighbor!"
craig B.
american fork, utah
louise B.
orem, utah
"Very informative and and was very pleasant to talk to"
karl F.
orem, utah
"Technician is new but did a good work on the furnace. HOwever, we had requested a technician who could work on the fireplace and he could not resolve the problem of a non-starting unit."
dean R.
springville, utah
"Most technitions have come and taken the time to really clean and check the furnace this one was only stayed maybe 30 minutes and that was including the time to have my wife sign the paper. this is the first time I haven't been pleased with the service."
barbara H.
orem, utah
"He was knowledgeable, took care of service, arrived at appointment time, and pleasant to talk to."
paul M.
provo, utah
donna D.
orem, utah
"I don't have a drain next to my water heater and I don't have a bathroom in my basement and I didn't want Jay to use the drain to my washing machine because the drain has issues, so Jay had to be very creative in how to get the water heater drained. He was very friendly and knowledgeable about the water heaters and answered all of our questions. He worked so hard the entire time he was there. He made certain that everything was perfectly working before he left."
ron C.
orem, utah
"Aaron did a great job in fixing our furnace and answered all our questions in a polite, unhurried manner which made us feel important to him and to the company."
moani R.
orem, utah
"Ralph was on time, professional, friendly, and caring."
richard S.
orem, utah
"Your technician, Ralph, arrived promptly at 8:00 a.m.. His appearance and demeanor were very professional. He promptly completed his inspection and explained the inspection steps he had performed. He was very knowledgeable and informative."
jerry B.
springville, utah
"Always pleased with your service reps."
david N.
springville, utah
"Over the years we have had many technicians service our heating system. They have all been very good. I think the Ralph is one of our favorites."
stan G.
alpine, utah
sandy E.
saratoga springs, utah
"Technician was on time, took care of the job and was very professional."
victoria A.
orem, utah
"This Y.M. did a tune up for my air conditioning in summer time and did it a great job! Now he came back to do the tune up for my furnace get ready for winter tme. Very professional and very well done job??"
jim E.
orem, utah
"Very concerned about our furnace and safety. Explained in detail what he was doing. Very friendly staff"
carl J.
provo, utah
neils P.
orem, utah
michael H.
pleasant grove, utah
"James seemed to know his business and kept me informed and answered all my questions."
wayne J.
orem, utah
"Courteous, friendly, and thorough service and explanations."
marlene J.
provo, utah
"The young man was very polite and kept me informed."
david S.
provo, utah
dolores L.
orem, utah
"Tech was pleasant, thorough in his work, and answered all my questions."
gary C.
provo, utah
"Jacey arrived on time and did a good job evaluating and testing the condition of my furnace."
robert N.
orem, utah
"On time and very through."
maynard A.
orem, utah
"Excellent service and efficient"
brenna M.
payson, utah
"On time. Explained the process friendly"
lorie H.
orem, utah
velda G.
springville, utah
"Didn't show up for first appointment this year and last year also. Had to call and reschedule"
margery H.
springville, utah
raymond B.
american fork, utah
"He was friendly and interested in our equipment"
jenifer C.
spanish fork, utah
"Ralph did an amazing job at taking care of the furnace and explaining everything he had done."
mark B.
orem, utah
roy T.
provo, utah
sherri B.
saratoga springs, utah
michelle C.
orem, utah
"I didnt appreciate the high pressure sales pitch from start to finish. I know the condition of the equipment - this is your 3rd year looking at it. I have previously shared my goals. It felt like I was dealing with Whipple. I am not impressed with the changes you have made."
selene O.
provo, utah
"Mr Upshaw was personable and went to work to evaluate the furnace."
mel R.
lehi, utah
gayle R.
provo, utah
"Ralph made sure I understood everything he was going to do and why."
brad G.
pleasant grove, utah
"He explained what he did and did a very good job."
sharon E.
orem, utah
"He was courteous and answered my questions"
george R.
orem, utah
paul B.
springville, utah
"this person was well trained"
rebecca A.
provo, utah
"Came on time, did what he promised."
darren W.
provo, utah
"A 10 for the service repairman but a 1 for the fact that an igniter ever has to be replaced on the very expensive furnace you install. They should last a life time and my other furnace has one."
kelly rental C.
provo, utah
"All went very well Tech. Did a good job"
daryl G.
orem, utah
"Ralph was very cordial, friendly and knowledgeable of the units he worked on."
bryan M.
orem, utah
"He was on time, got right to work, and didn't worry us with things that didn't matter or try to sell us things we didn't need."
pat H.
provo, utah
robert H.
orem, utah
"Got the job dome. Respectful and called while enroute"
dennis C.
spanish fork, utah
"Top notch tech"
john W.
orem, utah
milt T.
orem, utah
"He explained how different parts of the furnace worked and gave good advice about maintenance."
karl J.
orem, utah
louis H.
orem, utah
rebecca R.
provo, utah
"Mr. Ralph Upshaw was pleasant and assured me that he would be finished in time for me to get to an appointment that I needed to go to."
janette H.
provo, utah
"I like having the same service person each time so he knows my home and equipment."
stan deadder D.
orem, utah
garret F.
payson, utah
"Tech misdiagnosis my furnace charging me $100 and just wanted to sell me a new furnace instead of replacing a fuse that another company came out and fixed. Ronald Birdsong also offered me a refund that I have yet to see. This has been over 2 weeks. I emailed him to get what ansewer I thought I would get. NOTHING."
faye J.
springville, utah
"I am very happy with the upgrades I just had installed on our unit."
karen J.
provo, utah
"Service Experts has always given me good service. But, today the Tech, Ralph, was exceptional. He arrived just a little before the scheduled time, and went straight to the job at hand. Afterwards he took the time to throughly explain everything that had been taken care of. Plus this is the first time that the notes and figures concerning the furnace system were completely explained to me. I now truly appreciate the system I had installed. I will be requesting Ralph for the next check up, especially in the house I'm renovating at the moment."
bob H.
orem, utah
"Jay arrived on-time and ready to work. He introduced himself and put on his booties. I showed him the interior of the house and where the thermostats were located then on to the basement and the furnaces. Jay was very thorough in the maintenance he completed on the furnaces. He took measurements, vacuumed and inspected. Although we have older furnaces Jay worked on them and cleaned them up nicely. He offered up new alternatives and the benefits to upgrading / replacing our aging units. He also let me know about monthly specials on other products..smoke and CO2 detectors, etc. I was very satisfied with the visit and the quality of work completed by Jay."
marlene B.
cedar hills, utah
"Tech was very professional and very well trained. I had a few questions and he answered them very well."
steve W.
springville, utah
"was very clear and thorough when communicating with me."
alan K.
provo, utah
"On time, clean, quick"
christine S.
highland, utah
"Ben did a great job he was very quick and on time he explained everything to me and I got a discount because there was a coupon going on so I didnt have to pay the fee to have him come. Overall great experience!"
george B.
orem, utah
launa M.
lindon, utah
"Ralph is outstanding in his PR and service. He's friendly, competent and professional."
launa rental R.
orem, utah
"Ralph was pleasant, helpful and informative."
dennis B.
orem, utah
lori M.
provo, utah
"Ralph was very courteous, professional, and helpful. He was very kind and answered all my questions. He also gave me tips on how we can do these to keep our equipment in better repair."
eric S.
alpine, utah
"Got my problem fixed"
douglas E.
orem, utah
"I've used Service Experts since they were Royden, and have always found their service to be excelent. Tryed a couple of others but always come back!!!"
john F.
mapleton, utah
"He was efficient and through. He let me know what he was doing all the while he was working. He went the extra mile to make sure things were clean"
bill F.
payson, utah
linda C.
lehi, utah
dennis N.
american fork, utah
"The sales rep didn't show up for the appointment. When I did get a quote, the price was very high."
dr slingerland S.
provo, utah
"Very efficient, expert, helpful, friendly, courteous"
susan G.
provo, utah
"Jay was friendly, efficient, answered my questions, and went beyond the necessary task of installing my new kitchen faucet. He also saw that the sink needed some new caulking and did that. At my request, he checked my hall bathroom toilet, tried to adjust the mechanism so that there would not be any leaking. When that did not work, he installed a new flushing mechanism."
dennis W.
highland, utah
"On time, friendly, efficient"
ron H.
provo, utah
"Ralph was on time, explained everything he did, and cleaned up after himself."
james R.
provo, utah
"Ben was careful, thorough and very courteous. He explained well what he was doing."
joanne P.
orem, utah
"Clean and on time"
mark H.
provo, utah
"Ralph was good in every way!"
ken H.
orem, utah
stan G.
alpine, utah
jim D.
lehi, utah
"Technician was very professional and respectful of me and my home."
allen O.
provo, utah
"person was friendly, helpful, efficient."
janice B.
american fork, utah
"Ralph was very professional and was able to provide answers to my questions in easily understandable terms."
john G.
orem, utah
"Very professional and thorough"
dini H.
orem, utah
"very consiiderate and nice man"
russell M.
provo, utah
dean B.
orem, utah
"The technician was friendly but efficient. He provided me with a verbal summary of his findings during a furnace service plus additional comments as well as the paper copy."
beth C.
orem, utah
"Jacey was thorough and professional."
allen O.
provo, utah
"Technician was friendly, courteous, fast and helpful."
debi R.
orem, utah
"Only thing wrong was he didn't put on shoe covers. Still very satisfied. Thank you! He was on time, efficient, explained problems, came back quickly with parts and furnace filters."
sandy P.
provo, utah
"They kept coming until fixed. Thanks Ron for the portable for m bedroom, it saved my life."
jaydene B.
lehi, utah
richard H.
provo, utah
"The technician was so friendly and helpful. I asked him to call his manager to see if we could get a discount on a new part that Serv. EX. had replaced two years ago. He did call and represented our wishes and we got the help we needed!"
margie P.
orem, utah
mark S.
heber, utah
gunnar K.
provo, utah
"Tech knew what was needed and did it"
jessie O.
spanish fork, utah
"Ryan came yesterday and said the transformer needed to be replaced, but that it was too late for him to obtain the part. Jesse came todayand said it wasn't the transformer he had in hand, but simply a light switch that needed to be replaced. Neither of us had a light switch in hand, he went to buy one. It took quite a while and all the time the clock was running. It cost me $227 to get the light switch replaced, in addition to $89 for the wrong diagnosis yesterday. While I am grateful the A/C works I am frustrated. With the correct diagnosis the light switch could have been replaced earlier and cheaper."
tanner B.
provo, utah
"They were quick, professional and friendly"
bryan M.
orem, utah
"He listened to me explain the problem and my frustrations and then got straight to work. Found the problem, explained options and again got right to work. Then he went the extra mile in checking things."
selene O.
provo, utah
"The technician, Ralph Upshaw was able to diagnose the problem as a bulged capacitor 45x5. He replaced it. He put the unit back together. He helped me put the little fence back together, which keeps my big dog away from the unit. He was able to get along with my big dog. He checked out the indoor part of the unit. He came on the day, that I needed to have someone come to solve the problem. He put the shoe covering booties on and off as he entered and left my house, so he didn't track in the dirt he had had to walk through. He was pleasant to work with."
richard A.
orem, utah
chance C.
provo, utah
"The technician was on time, did exactly what we needed him to do, helped us know our system better."
ann B.
orem, utah
"You would have saved us $75 dollars if you had suggested we try turning the AC off, waiting 30 seconds and then turning it back on. But our monthly payment wasn't enough to actually see if that was the problem."
ron H.
provo, utah
"Jay was on time and did the work quickly and well. He also cleaned up the area better than I could have... the brine tank had been leaking and salt was crystallized throughout the area."
ray P.
orem, utah
"prompt and efficient"
louis M.
provo, utah
david A.
provo, utah
"Fourth visit 7/8/19 arrived first thing when we had requested an afternoon visit. We had a doctors appointment scheduled but doctor was ill so he cancelled that morning so we were home but embarrassed since we had gone back to bed."
lavaun S.
salem, utah
"The technician was able to solve my problem quickly."
linda M.
orem, utah
"The rating system is hard to do because they are the experts and I don't really know if I needed a new part or not. For all I know they could be upwelling me. I am really at the mercy of the technician. In this case, I feel that Jesse was skilled and honest and very professional. I would call on him specifically if needed."
margie C.
pleasant grove, utah
"Mr Ralph Upshaw was very courteous, did a very thorough job and took care of any concerns and questions that I had regarding the work."
waller P.
lehi, utah
"Friendly, Prompt, Thorough"
alan P.
orem, utah
"Knew what he was doing and did it well"
debi W.
provo, utah
ron B.
spanish fork, utah
ralph B.
orem, utah
"Efficient and worked quickly"
lisa D.
springville, utah
irvin B.
springville, utah
"Explained things and did his job well."
jan G.
provo, utah
"Asked before using outside hose connection. Polite in conversation. Offered extra services. No undue pressure."
douglas H.
springville, utah
"He was thorough."
john C.
pleasant grove, utah
"Jesse diagnosed the problem and determined that our thermostat was faulty and that it was under warranty. So he ordered another one and is actually installing it now as I write this."
david W.
orem, utah
"Keith was knowledgeable and friendly."
edgar A.
lehi, utah
"Awesome technician. Very knowledgeable and friendly."
kerry S.
orem, utah
"Ralph was very friendly and on time.he told me what he did and went over the results of the testing of my equipment and explained what it meant."
paul S.
pleasant grove, utah
"Brad came and fixed the problems, walked me through what he had done, showed me the parts he replaced and explained why they needed to be replaced."
gary H.
springville, utah
richard H.
orem, utah
"He kept us informed about what he was doing."
amanda A.
orem, utah
"All the service providers involved did just what I asked them to do and patiently followed up with my questions. They were kind and polite. I didn't put a 10 because there is always room to learn more and get better in anything we do. But I think they did their job very well."
ted L.
provo, utah
ed C.
orem, utah
"Service great. A little pricey."
richard H.
provo, utah
"Efficiency--service--pleasantness"
patti J.
spanish fork, utah
"The person who was originally supposed to come never showed up. However, the man who came later to fix our air conditioner do so very professionally"
freda E.
springville, utah
victoria D.
payson, utah
"Initially, I was very disappointed with the service I received from the technician who said he would get me a new Thermostat. It was after a few days and speaking directly to the manager, that I received my Thermostat"
gordon T.
provo, utah
"On time, and only about four hours after we called to report our emergency. Courteous. Knowledgeable. Fixed a major plumbing leak very quickly and thoroughly (I'm writing this more than 24 hours later--still dry!). Looked for, and found, and fixed, other possible pending problems. I want Jay Shupe for ALL plumbing services!! (This is not our first very pleasant experience with him either.)"
daniel O.
orem, utah
"Both extremely helpful"
deborah S.
saratoga springs, utah
"Tech didnt want to give me the discount I saw offered on TV because he said it wasnt good in evening hours. I told him that it wasnt my fault because the person that scheduled my appointment did so for the wrong day. I waited on the date I had requested and no one came so I called and this Tech was sent to my house. He did end up giving me the discount because the scheduler has noted it when I originally called. Tech was somewhat grumpy."
ben T.
orem, utah
marlene W.
pleasant grove, utah
"Ralph was friendly, knowledgeable and helpful. He respected my home and answered questions I had."
phillip C.
pleasant grove, utah
elaine E.
orem , utah
"I wanted to leave a 5-star rating on the great service I received this afternoon for my A/C's from Ralph Upshaw! Ralph was right on time and did an efficient and thorough tune-up for my two systems. He was kind and considerate to put on his shoe covers each time he entered my home. Thank you for sending such a great service rep.! Elaine Ellis -"
julieann W.
orem, utah
robert k.
lehi, utah
"Jesse was thorough, professional and answered all my questions. He serviced both my heater and air conditioner efficiently and made sure everything was clean."
richard W.
provo, utah
"They explained when i asked questions. new what they were doing,they ranked very high in all they did."
wayne J.
orem, utah
"Both technicians were very polite, professional and helpful."
tara T.
santaquin, utah
"Technician was quick and efficient, answering any questions I had and knowledgeable with what he was doing."
diane C.
springville, utah
"Ralph was on time, very professional and explained every thing that needed to be done. He did an excellent job."
daren D.
orem, utah
"Although the warranty had just expired on our IComfort Thermostat, Brad still called his manager and got us an additional discount on the replacement unit. He really cared about us."
jack C.
orem, utah
"On time, quick service, explained results, AAA."
helen K.
orem, utah
gloria A.
provo, utah
"Ralph is very knowledgeable and explained everything he was checking and did a great job. He was very personable and courteous. I would recommend Ralph very highly."
al K.
orem, utah
"Your tech. Was super"
diane R.
provo, utah
"He was polite, quick and thorough"
rachel M.
provo, utah
"Ralph was pleasant and positive and worked quickly."
brian K.
orem, utah
"Good service"
ken H.
orem, utah
"Cleaned the ac instead of just telling me it was dirty"
bryan M.
orem, utah
"My husband was upset that past technicians didn't find the problem with our air conditioner that this technician did. I was grateful the problem was found and fixed, but saddened that a promised return visit later that day once he had the right equipment to fix another problem never happened."
rhea W.
orem, utah
richard M.
orem, utah
andrea M.
santaquin, utah
"Quick, efficient, and got the job done."
richard T.
provo, utah
"Fast accurate timely"
kelly rental R.
provo, utah
"All was done well"
kerry B.
highland, utah
mike B.
springville, utah
bob C.
orem, utah
"The technician was on time and very friendly. I was told that I would be called before they came to the home, but no one called me ahead of time. I like the phone call ahead of time so I can put my dog in a bedroom."
joleen J.
orem, utah
"Explained and completed work"
ron H.
provo, utah
"The technician was on time, polite, clean, and knowledgeable. He explained everything to my satisfaction."
nancy S.
lehi, utah
"The worker changed our filter which I asked him to do. Good job!"
donovan F.
orem, utah
"Jens was very efficient in his service and pleasant to boot."
david N.
springville, utah
joni D.
orem, utah
"The technician walk through my house without covering his shoes hooked up my outside hose and then did not unhook it. He was more interested in selling me appliances instead of servicing the appliance that he was there to service"
craig M.
provo, utah
rick O.
lindon, utah
"It was done quickly and without any fuss."
jim D.
lehi, utah
stephen M.
orem, utah
marie S.
orem, utah
"They were pleasant, efficient and did a wonderful job..."
dann H.
orem, utah
"Tech was polite, courteous, and efficient."
karl F.
orem, utah
"The technician was prompt, courteous and very capable. He answered any questgions we may have had.,"
linda C.
lehi, utah
"Professional and friendly."
sharleen W.
midway, utah
brayden A.
provo, utah
"Install was done pretty well. There are just a few issues. The hole in the home was no fully sealed (but mostly) and they didnt put it in the right spot to begin with. However they fixed it."
duane W.
eagle mountain, utah
"They were greatf"
gary A.
payson, utah
"Came on time. Technician knows what he is doing and does his job in a professional manner."
allen O.
provo, utah
"Fast polite clean friendly"
martine P.
salem, utah
"The technician called to let me know he was on his way and arrived promptly. The service was done quickly and the technician let me know everything looked good. I appreciate that he wore those shoe covers. It shows respect and I like that. The technician was professional and prompt. I don't have to wait all morning wondering when you are coming. You are great. And I appreciate that you can come on a Saturday morning. Thank you very much."
richard H.
provo, utah
mark B.
orem, utah
"On time, and professional."
boyd Y.
provo, utah
sharon E.
orem, utah
"Having the maintenance scheduled relieves my mind. I don't have to worry that those things needing done are being done. I also feel comfortable knowing that I can call them when emergencies do arise."
sharon E.
orem, utah
"Jay was courteous, answered my questions and was willing to take the time needed. He didn't make me feel like he was in a hurry to get to the next appointment"
janis P.
pleasant grove, utah
"Friendly and did a good job."
lawynn M.
orem, utah
moani R.
orem, utah
"Technician was knowledgeable and fast."
tim B.
alpine, utah
scott V.
alpine, utah
gary R.
provo, utah
"Arrived on time and was professional."
carl V.
provo, utah
"He did a great job"
claudia K.
provo, utah
"Very kind and explained each program that was needed."
laura B.
provo, utah
"The technician did a fantastic job. Very professional."
margery H.
springville, utah
"It's great to know I'm ready to use my air conditioner when the weather turns hot!"
paul S.
pleasant grove, utah
"Ryan came quickly, after hours and on a Saturday. He and his manager (on the phone) diagnosed the problem and resolved it. It was great."
richard H.
provo, utah
"Jesse was pleasant, respectful and willing to get the job done in the middle of a rain storm."
marva L.
springville, utah
joe B.
pleasant grove, utah
mildred A.
provo, utah
"He was efficient,pleasant and explained what he was doing."
joanne P.
orem, utah
"Efficient"
lorie H.
orem, utah
"When I told Jeremiah that we wished the air coming out of the furnace didn't seem very hot, he took the time to measure the heat coming out of the vents, rather than just telling me that's how they are now."
blake E.
american fork, utah
doug G.
provo, utah
"Prompt and thorough service, friendly technician who answered all of our questions."
joan N.
american fork, utah
"Very patient and thorough. I am hearing impaired and appreciate his patience."
richard A.
provo, utah
"The tech was very polite and helpful. He explained everything that I need to know."
janet T.
lehi, utah
"I followed him around and questioned him when I needed to. His answers and his work assured me he was doing his job.l"
janet T.
lehi, utah
"I followed him around and watched him. He also answered my questions."
robert C.
orem, utah
"Technician arrived on time, was efficient in servicing our two air conditioning units, and answered our questions fairly."
barbara H.
orem, utah
karl J.
orem, utah
jack R.
cedar hills, utah
"He was on time, very respectful of my house and he even put away the hose and locked the shed!"
george S.
provo, utah
"Complete and effective."
norton C.
provo, utah
gordon T.
provo, utah
"Efficient, knowledgeable, courteous. Hope to see him in the future!"
suzanne G.
provo, utah
ed W.
provo, utah
"He was very efficient. In and out!"
paul M.
provo, utah
"The technicians were very friendly, professional and hard working."
darla W.
orem, utah
"Technician was prompt, courteous, and efficient."
jose C.
saratoga springs, utah
"The young man was very polite and explained everything."
dennis W.
highland, utah
jerry A.
orem, utah
"I don't give 10s"
louise B.
orem, utah
"i was satisfied with his work"
don H.
orem, utah
gloria S.
orem, utah
clark W.
lindon, utah
"competent courteous technician"
dita keyser K.
orem, utah
"Travis was courteous, punctual and informative ."
randall H.
orem, utah
douglas E.
orem, utah
"knew what he was doing and did it well!!!"
gunnar K.
provo, utah
"I like his work. He was very friendly."
harvey H.
american fork, utah
launa M.
lindon, utah
"Conscientious and professional"
verdaun B.
provo, utah
"He was very knowledgeable."
tyler E.
mapleton, utah
"I was given a 3 hour window, at the very last minute the guy called and asked to come later in the day and then never showed up or called me again."
lee W.
american foek, utah
"Jay was very thorough and explained each step he took. He also recommended a new Carbon Monoxide dedtector; Which I will replace the old one."
susan G.
provo, utah
"Jeremiah was polite and competent."
douglas E.
orem, utah
"On Time, in fact, a few minutes early. Very efficient job."
louis H.
orem, utah
lee G.
orem, utah
"They are always professional"
louis M.
provo, utah
roger T.
orem, utah
"They knew what they were doing, and were respectful of my home as they completed the work."
leila G.
american fork, utah
arnold B.
orem, utah
"Jesse, was very friendly, addressed questions and and completed the work in a professional manner."
mark H.
provo, utah
"He has responded and serviced us prior to this. He is superb in every way. Could not ask for a better representative in your company. Thank you! We will request him each time."
roger T.
orem, utah
tom D.
orem, utah
sherri B.
saratoga springs, utah
"Jay is a great technician and is very trustworthy"
jon C.
provo, utah
laureen J.
orem, utah
"Been long time customer and always satisfied."
colleen K.
springville, utah
"He was competent and knowledgeable"
leila O.
orem, utah
janette H.
provo, utah
"Prompt, clean, efficient, courteous!"
arnold B.
orem, utah
"Was very friendly and answered all questions."
andrew W.
orem, utah
"I purchased this top of the line unit last year along with a platium Service guarantee. About a month after the service agreement expired a part went bad causing the heat to turn off. No one ever contacted me about renewing the service agreement. When I called to ask for service no one could find my record or address. When they did they told me it was expired. I called back the next day to arrange the second visit to replace the defective part and asked about the service agreement and someone assured me someone would contact me about the service agreement - no one ever got back with me. The service tech did his best but was unable to fix the problem completely and had to return to replace the defective part. He somehow bumped the tap into the hot water line that was installed a year ago when you installed the new unit. This caused a leak that was not discovered until this morning. I am cleaning and drying up the water damage. Thank for your Expert Service."
jon C.
provo, utah
august J.
orem, utah
"We have a contract for regular service and have been regular customers. Please stop sending these surveys that bother people over 90."
roz H.
provo, utah
janette H.
provo, utah
"Quick response to my furnace going out on a Sunday. Excellent service in providing information and installation."
richard H.
provo, utah
"Prompt, knowledgable, efficient"
brandon L.
springville, utah
"Friendly, and effective. They also were very timely in their service. They explain what was happening and how they were fixing it and how the system works which was nice and beneficial to me."
donovan F.
orem, utah
"Jay explained what had to be done and when finished he showed us the completed project and gave us some instruction on maintenance. He was extremely helpful."
chance C.
provo, utah
"service was amazing on this visit! the only thing keeping it from being a 10 is just not great past experiences with the company in previous year"
david S.
provo, utah
"Your prices seem a little high."
donovan F.
orem, utah
"Jay describes what he is going to do so that we are aware of what's needs to be pone. He answers questions readily and displays the completed project."
karl F.
orem, utah
bruce C.
pleasant grove, utah
sally L.
orem, utah
"Ethan came in my home and quickly changed the thermostat battery and the light came back on,"
julie E.
orem, utah
donovan F.
orem, utah
"We consulted with Jay to determine whether to have a new water heater installed. He was very informative. The result was that we decided to go with a new water heater."
david S.
provo, utah
"He came quickly and fixed the problem."
marlene J.
provo, utah
"Quickly fixed the problems and prior to leaving made sure they were still fixed i.e. no water leaking."
cheryl M.
orem, utah
"Because even though I decided not to have the humidifier because of the space it would take up. The technician helped me recognize that it would be quite complicated in just changing the filter for my heater/air conditioner. So I really appreciated your companies transparency and honesty."
ron H.
provo, utah
"Jay showed up on time, answered all my questions, did great work, and figured out why water softener was losing salt (hole in bottom of tank)."
sally L.
orem, utah
"Ethan was friendly and efficient. He checked the lack of light in my furnace thermostat and immediately checked the battery. He got one from his truck and I had another battery. The problem was solved and Ethan left."
lu W.
orem, utah
jill D.
provo, utah
"Travis was very friendly and personalable. Made sure I was kept in the know."
tracee C.
orem, utah
jacque N.
orem, utah
"Very prompt, helpful in trying to locate sound emitted from direction of furnace tested possible areas on furnace to assure they were functioning well - was not aware of 24/7 service but gave me information and contact number"
tracee C.
orem, utah
"My tenants said that he charged 3 times the amount of other plumbers, but I think he was only a little high. Jay got the job done and I know it was done right."
ken B.
orem, utah
tracee C.
orem, utah
"Jay was awesome. He was on time and professional. He provided me with the website and suggested that I look up the coupons. He did an awesome job remodeling one of my units bathroom. It was also cheaper than the other guys."
reed R.
saratoga springs, utah
"Polite, very helpful, answered my questions without attitude."
shirley I.
orem, utah
"He did everything quickly and my furnace now works properly."
clark N.
provo, utah
"The technician was prompt, professional, tidy. He did a good job of servicing our heater."
lory P.
payson, utah
shirley I.
orem, utah
"He fixed the problem."
alan A.
springville, utah
barbara H.
orem, utah
kathleen G.
orem, utah
"in and out quick with great service"
marianna P.
springville, utah
"I always receive excellent service from your company and they have taken very good care of my equipment since 2001. The technician was late arriving but they called to let me know and It was fine with me because all I needed was the service visit and this time of year those with heating problems should be taken care of as soon as possible."
dave W.
orem, utah
"He is always so knowledgeable and fixes the issue the first time."
howard M.
orem, utah
bonnie B.
orem, utah
"The technician was very friendly and explained a couple things I didn't understand."
marie B.
provo, utah
jennifer H.
orem, utah
"Technician was quick with his work in performing a maintenance check. Very polite. Answered my questions."
tandy H.
provo, utah
"Jay was very thorough and I felt He was honest and trustworthy. He spent the time to answer my questions too."
tish T.
spanish fork, utah
"Ryan was very professional. He took the time to listen to my concerns. He explained what needed to be done and the work he performed. The problem was fixed and my heater has been working great."
dave W.
orem, utah
"Travis is great- the last 2 times we have had our twice a year maintenance calls the technicians have not done their job & then we pay for a service call. Travis is fast efficient & knows what hes doing. We would like to request him at all times."
marie B.
provo, utah
arnold G.
orem, utah
"Corrected several plumbing problems and was friendly, efficient and end explained everything. Everything works great"
peggy (rental) (.
provo, utah
"We were pleased with how quickly you were able to respond to our call for service. Our tenant reported that you showed up at the specified time and took care of the problem."
david A.
provo, utah
"Service was on time, efficient, and informative."
eileen M.
springville, utah
"He completed the service call in a timely manner."
doug G.
provo, utah
"Alan fixed the problem by replacing my thermostat, all under warranty with my service agreement. Alan was early to the appointment and finished up the complete project early also."
paul M.
provo, utah
john C.
pleasant grove, utah
"Your man did the routine servicing of our furnace as expected. He said the pad on the humidifier needed replacing but he didn't have the correct pad to make the replacement. So he told me how to order one from Amazon much cheaper and showed me how to do the replacement. Very helpful."
clay C.
provo, utah
ron C.
orem, utah
"Competency, courtesy, efficient, knowledgeable, helpful suggestions, pleasant and well-mannered."
tom E.
orem, utah
arnold G.
orem, utah
jack C.
orem, utah
paul M.
provo, utah
lanell S.
provo, utah
"Came when promised & fixed the issue"
clark N.
provo, utah
"He showed up on time. Was very diligent and knowledgeable and very polite and professional."
dennis W.
highland, utah
"Made temporary fix and do not replace a part that had no impact on the problem"
kerry B.
highland, utah
james C.
provo, utah
"quick and efficient"
ivan C.
provo, utah
"He came, did his checking, cleaned up, and left."
john C.
pleasant grove, utah
"He did everything he was supposed to do; he arrived on time; he showed me how to replace the humidifier pad. Very helpful fellow."
roger F.
orem, utah
"He seemed very thorough, even though I really didn't know quite what he was doing."
don H.
orem, utah
rodger S.
provo, utah
"My concern has to do with the cost of a furnace filter. Jesse, our service. technician, offered to replace my furnace filter, which I allowed him to do at the cost of $131.00. Then, I got online and found out that I could have purchased two of the exact same filters for $134.00. Then. Jesse dropped by to pick up his thermometer and when I mentioned the difference in costs, he said that purchasing filters was much less expensive online. Had you sincerely wanted me to continue using your service, you would instruct your service agents to tell me up front that the filters he would install were twice the cost of ones that I could purchase online and install myself. Now, I should have known there was a price difference, and told him I would take care of it myself. So, I will take part of the responsibility. But I expect people with whom I do business to be interested enough in my pocketbook to inform me of my options. So, when our current contract expires, we will look for someone else to service our heating and air conditioning equipment."
dallen S.
highland, utah
"Ryan was very willing to help and accomplish the tasks. He was the on call guy and came when we had no heat. He also brought out the Manager and were able to diagnose my furnace issues and fix them promptly."
scott Y.
elk ridge, utah
"Very friendly, knowledgeable and efficent"
lynn F.
orem, utah
"No cavities. Good report. Efficient technician."
stephen M.
orem, utah
dean R.
springville, utah
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