Average Rating
708 Total Reviews
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"The technician went out of his way to be helpful and explained things as he went along."
"The service techs were knowledgeable, polite, clean and able to communicate. "
"The technician was courteous and professional. "
"The technician was prompt, professional and quickly resolved the issue."
"they told me what might go wrong and it did and then they came back to fix it."
"Gabe is not finished in completing the service for our furnace. From my perspective, here are the facts: (1) our furnace worked perfectly before Gabe and Travis arrived. ..."
"They were very thorough with the test and very pleasant to talk to. "
"jay the master plumber checked out what the problem. and told me how much it would be. and had the problem fixed in no time. jay the master plumber is very good at ..."
"We were very satisfied with the service tech but we had no idea he was coming. I don't remember scheduling the appointment. If we did it during the spring visit it would ..."
"Aaron was a great representative of your company. He was honest, polite and gave me many tips that were beneficial. I had him last spring and was happy to see him again..."
"Serviceman was very professional. He was friendly, pleasant and helpful. "
"on time, did a great job"
"Aarons was thoughtful, worked hard,didn't pressure for upgrade and told us how the system is functioning. Send him back next time!"
"Excellent service, but unnecessarily required two trips by the technician. The inspection and maintenance went well, but the needed filter/catalyst/light element was not..."
"Was prompt and finished in a reasonable amount of time."
"On time, quick service"
"Gabe was very helpful."
"The Technician explained everything very well and was very respectful."
"Efficient, pleasant, helpful. "
"We were very happy to work with Robbie and to have him in our home. He seemed to have our interests in mind. He was effecient,clean,respectful, and explained things ver..."
"They did the service, then failed to turn on the compressor and in fact, there were three things that they failed to do and I had to call and make a service appointment f..."
" It was easy to make an appointment. The technician called when he was on his way. Took good care and time cleaning the air conditioning unit."
"Although the technician completed a needed service by changing out the filter, the air conditioner is still not working property and continues to trip the breaker in the ..."
"They returned and added two bags of water softener."
"Technician more interested in selling new air filter than on the service. Left the filter cover open. Not up to the standards I have to to expect from Service Experts."
"Tech was very knowable and did a great report on items he serviced."
"Great job"
"Gave lille helper ideas"
"The techs have a.ways been polite and taken care not to track dirt as they wear the blue slippers over their shoes in my home. "
"Prompt same day service that got problem fixed for reasonable cost."
"Great service"
"He quietly did his job."
"On time - great problem solver"
"Jay is always great"
"Adam did a fabulous job. great service and great care."
"Your representative was thorough, answered all our questions clearly and with no hesitation, He appeared to know products and able to direct us to appropriate sources for..."
"Great technician. Very polite, concerned that cleaning outside unit might get patio furniture and plants wet; helped me move things out of the way. Explained about water..."
"The SE Associate Technician knew my system well and did a thorough check and cleaning"
"Everything was done quickly and efficiently. "
"Good people that worked with us"
"Technician said he was coming back that evening to bring an air filter. He never called or came and still hasn't. "
"Excellent service. "
"The reps had several problems that needed to be solved and did so very efficiently"
"The technician is very professional and knows what he is doing."
"A new friend from Oz, and very competent. I recommended your business to a neighbor, and she got the same good man and is signing up for ongoing coverage as we have on fu..."
"Great service, dependable work."
"When I have a questions he was explained everything step by step and make sure I understood"
"Jay was very forthright. He let us know what was going on and wyhat he was going to do."
"Robbie was great but there is always room for improvement. "
"Technician was on time and friendly. He explained everything clearly and carefully and answered all my questions."
"Michael handled a difficult situation with very unhappy customers in the most professional and thoughtful way. He did all the right things to make us feel better and com..."
"Robbie, the service man, did an excellent job."
"The technician was very thorough, and explained everything to us. He told us about all our options and their benefits, without being pushy for a sale. He was the best t..."
"The technician appeared to be knowledgeable and thorough. "
"Very thorough and very pleasant."
"I appreciated that the technician said there was something to keep an eye on that may need to be fixed in the future but didn't have to be fixed right now."
"thorough and professional"
"service was done very professionally."
"Very nice and thorough"
"friendly prompt service"
"First time I had met Adam. He's a thorough, careful worker, and I hope I will be able to have him come again."
"Great tech"
"Aaron was prompt , professional and [provided us with pertinent information regarding our AC and furnace"
"very helpful and pleasant service person"
"The service guy was here within 20 minutes of me calling you. He was excellent in tracking down the problem and got it fixed within no time. "
"Aaron the technician was professional, respectful and very knowledgable in answering my questions. He was honest and forthright giving me information without a hard sale..."
"Your technicians are always thorough, neat, courteous, and always do a good job."
"On time, courteous, knowledgeable."
"He (Adam Gunder) was very polite, very helpful, efficient, and I was very satisfied with his service."
"Excellent technician"
"He knew exactly what to do and he did it well."
"Came early, did good job."
"He was prompt and thorough."
"My water storage tank developed a leak. I sent in photos of the leaking component and the model and serial number of the unit. You still sent out a technician to assess..."
"No work was done on our two fireplaces."
"Jay has done plumbing work in the past for us, and again this time, he was outstanding in diagnosing our plumbing problems and solving them."
"Technician was on time, very personable, and took the time to point out potential problems with equipment in the future. He was expedient, and replaced the needed part in..."
"efficient and polite"
"The technician was very kind and helpful."
"Mark's is a very good techician.thank you."
"He was very thorough."
"jay got here and went right to work and checked everything needed and made sure I was satisfiyed"
"he was great, very helpful explaining what he did and recommended"
"I have been with your company for many years. This was the first time Rob has been to my home and I felt he was considerate and friendly to have in my home. I felt comfor..."
"Dennis was very nice. He came in the house with a new air filter to change out. This has never happened in the 9 yrs. that we've had this new furnace with you guys. He ..."
"Rusty was willing to take the time and clean my air conditioner and explain to me the benefits and change my air filter and explain the benefits There were no high pressu..."
"Acomadating in making the apt & shows up on time "
"Service Experts is always dependable. We appreciate Jay coming to do our annual AC check up."
"As usual he was efficient and helpful"
"Trchnicisn was friendly, personable, and thorough"
"Jay did a great job"
"Tech was very professional and informative."
"In spite of the fact that I told dispatch that water was shooting out of my water heater, it took over 2 hours for a technician to arrive. I've been happy with heating a..."
"Technician was efficient, courteous, did not waste time and knew what he was doing and did not get pushy about replacing the air conditioner."
"Arrived at scheduled time--very knowledgeable--explained functions of heat pump to us oldsters that we were unaware of"
"Great technician. Rating was lowered because this was a complete surprise. I was given no advance notice that this part would be changed out so when he called and said ..."
"I called thinking that I would have to be cold until at least Monday. Rob showed up in about 3 hours. He had the needed part in his truck. That part had been replaced ..."
"Arrived on time, knew what he was doing, always like to see Gabe here"
"The technician was on time, very pleaant, and competent. He determined the problem and replaced the damaged part. Wish all the techs were like him."
"very helpful and professional in what he done"
"He explained things very well"
"It took three visits to get the furnace working after the inspection."
"Efficient, knowledgeable, responded to questions. Pleasant"
"The Tech explained everything he was doing and why."
"Service technician was prompt, professional, and knowledgeable. Routine service was performed in an efficient manner."
"Tech was knowledgeable, explained everything, was helpfull, polite"
"Service man was very knowledgeable, friendly, considerate and professional. "
"was very helpfull with information about my immediate service need"
"he worked very efficiently in determining the problem and then corrected it"
"It was after work hours, my house was freezing discovered after returning from out of town trip, he came, examined the options, removed a part and was too late to get it ..."
"Representative was knowledgeable and efficient and solved the problem quickly"
"The service technician arrived within the time specified. He was thorough and even took the time, after inspecting my plumbing to do the furnace inspection, which hadn't ..."
"Your service is a little pricey."
"Excellent service"
"It would have been better if our contract had not expired, we were not notified and were paid up through October but did not get the annual furnace tune up we usually get..."
"He was willing to take time to answer my questions and explain the condition of my furnace and humidifier."
"Anything over 7 is really high for me! "
"Problem was something that should have been done at our last tune up, so he charged us only for the filter that wasn't replaced."
"I was treated professionally and the servicemen were very kind"
"The tech never came back! He was to come back with a filter. He never came back with the filter. Great service. My ****!"
"Adam was not only on time, he was early. Very polite, knowledgeable, and efficient. "
"Did a good job and was quick"
"The service man was very nice and did a good job. The vacuuming was a little noisy and went on for a while, but I imagine that was because he was doing a thorough job, so..."
"Because your technician came on time. Spent time here working (I actually felt he did something, which hasn't always been the case in the past.). Was knowledgeable and ..."
"he was clean and organized and seemed to know what he was doing."
"good service person"
"On time. Good work. Would have been a 10 if he had tossed old filter in garbage can outdoors."
"we were satisfied."
"The tech was a nice guy and appeared t know what he was doing."
"Although they did not discover where the noise was coming from they did see that the thermostat was not set up correctly and our humidifier was not on. They corrected tha..."
"Fast, friendly, answered all question. Would like him to return to service the air conditioner as well."
"Friendly, thorough, clear explanation of needs. Good knowledge of our equipment."
"Prompt and effective service"
"The technician was helpful, knew his stuff and gave good advice."
"the fellow was very knowledgeable and helpful "
"He came out of Christmas day to fix our thermostat so the heat would go on."
"Early, fast and efficient."
"The plumber discussed with me what I wanted regarding the replacement part and then went to several places to find it."
"very happy with the service "
"He did not reset the thermostat date time"
"On time, efficient, knowledgeable, courteous"
"Technician price much higher than quotes I received on the phone when setting up appointment and call to office whike technician was in my home. The price for heater fil..."
"Technician was friendly and informative"
"Gabe was very courteous and knowlegable"
"Personalized service. Experienced and knowledgeable. "
"I called after hours and had a service tech out in an hour. I have had him before for normal maintenance and he does an excellent job!! He had us back up and running in a..."
"Very professional and knowledgeable and was quite personable."
"We found a leak in our water line at midnite on a Friday nite. I called and talked with a representative and he arranged to have someone come Saturday morning. We were a..."
"I spent $748 for a repair on an on-demand water heater that was never repaired. I also had to wait for a total of two weeks without hot water. This was the worst service ..."
"The technician did everything he said he would"
"Technician, did a great job"
"The technician was very good to work with. He represented your company very well."
"Professional, courteous"
"Alan was very nice and efficient. "
"On time, Polite, Thorough"
"The technician arrived on time, was efficient and instructive, and was one of the most personal technicians from SE that have serviced out furnaces. Send us this young ma..."
"The technician was outstanding. He was extremely professional, capable, helpful, and provided a great deal of information."
"Experienced, professional, courteous and dependable. He performs the work as I expect. "
"On time, prompt service"
"Adam was efficient courteous and seemed to understand the work "
"The technician answered the questions I had in a very fine way."
"The tech that did the service work has to be one of if not your company's best. Abby was also one of the best tech that serviced our equipment and with those 2 employed a..."
"He didn't explain why he marked some stuff "not fully operational or something like that. I don't have the paper in front of my eyes (sorry)"
"On time, got right to work, reviewed condition of furnace. Pleasant and articulate serviceman"
"the tech ws very good. came in and did the job and didn't very from his task."
"adam was very thorough in the work he performed. He answered many questions and offered helpful suggestions. He was very helpful."
"the technician was very good. The scheduling staff was very incompetent and became very rude."
"Jay is thorough and professional in his work. "
"He was very knowledgeable. He told me what may go out next and what I should have done at the moment but since I didn't have the money I will hope that the part holds ou..."
"He gave quality and dependable work"
"Service was good as usual. I'm not sure that he was experienced enough. I have a problem with a rusting heat exchanger which should be replaced under warranty and he reco..."
"Service rep was professional and had the part on his truck."
"My biggest problem is with communication about the time the technician is to arrive. I made arrangements to leave work and be home by 2:00, but I still had no clue when t..."
"I use your service for my Heating and Air Conditioning so when I needed my water softener looked at I called you . I told the receptionist what I needed and set up the a..."
"The technician arrived on time, went straight to work, answered all my questions and had a pleasant and helpful demeanor. If all of your employees are as competent, polit..."
"Technician seemed knowledgeable,happy, and agreeable. Answered all my questions and seemed to really enjoy his work."
"on time, competent, instructive person"
"I was shopping at Lowes today and noticed they would replace a bathroom faucet for $99.00. "
"Gabe was very friendly, did his work well and seemed to cover all the bases. "
"Feel company very easy to work with they call me I don't have to make contact when time for checkups"
"Came on time. Polite"
"I felt the technician did a very thorough job cleaning. I don't remember another technician doing so well. "
"Tech didn't turn off lights in basement or close the doors when finished"
"He was great, very helpful and explained. "
"The tech fixed what needed to be fixed and changed the filter. "
"Quality work from a friendly tech."
"very competent plumber"
"He was friendly and answered my questions"
"Always good service with this company."
"I was not contacted prior to service to confirm my appointment. I called office and confirmed it during the two hours window I had been given weeks ago. Technician arri..."
"He was efficient and conscientious."
"He was very thorough in cleaning and inspecting our furnace."
"Time wasted. If, when I made the appointment, the rep would have asked what brand water softener I had she could have told me that you are unable to get parts for a Kenm..."
"Jared was very professional and polite."
"was well pleased with the service provided by Gabe, and request his help in all future service."
"Technicians always very efficient and pleasant. After appraisal, they always report and recommend servicing and equipment changes indicated."
"appointment 8 to 10 arrived at 9:00 quickly diagnosed bad ignitor, had to get part at distributor replaced $35 part + service call - $25 coupon = $304 Pretty pricey !!..."
"He was on time; courteous ; informed me about the status of the furnace and gave sound advise. "
"Pleasant, courteous, efficient - work was very well done."
"He seemed very knowledgeable, was very kind, and fun to talk to."
"He was pleasant and went ahead and did his job."
"The service technician was able to quickly solve the problem that occurred and then offered to do the routine service that was coming up. This saved me both time and mon..."
"On time. Made a wise recommendation regarding furnace service"
"Gab is reliable, professional and knowledgeable about our AC/Furnace needs!"
"He was informative, answered myquestions"
"The tech was courteous, knowledgeable and efficient."
"Furnace is in crawl space. Even though technician was young, he went down there and did his job well."
"Mark 142 answered all of my questions and showed me each step he took and explained it to my satisfaction. He gave me information about what to talk to the city regardin..."
"Anthony did an excellent job checking our heating system. He was knowledgeable. He was friendly and showed respect for us. The next day Jay came to give our plumbing th..."
"Very polite and considerate"
"The technician was very timely, friendly, considerate and professional."
"We had two services on same day: air and plumbing. Both technicians took time to explain what they did and some issues to consider."
"Excellent service"
"The technician was thorough, polite and spent the time needed to do a good job."
"He was on time, called ahead and went about his work. A very, pleasant personality and efficient in his work."
"Jay was very efficient. He explained things to me and took the time to show me what he had found and done. He also didn't take advantage of me by telling me I needed to h..."
"Professional in his work. Shared information easily. "
"Thorough check up and well explained to me."
"After a bad experience with a Tech I had asked for him never to be sent again. Regardless of my request he was sent on this call. He has absolutely no knowledge of hot wa..."
"Timely and got the extra repairs done"
"The technician who came out to see what was wrong and how to fix the issue was confident and knowledgeable. However, I wasn't happy to find out in order to fix my issue ..."
" the technician arrived on time and was very helpful and open about what was needed."
"I was satisfied that the technician knew what he was doing and did it well."
"The tech was good found the issue quickly, however didn't have the part (breaker switch) needed to do the repair. Then he told me the part was at the warehouse, and he w..."
"No one showed up and I was not called to tell me why or to even re-schedule."
"Service was quick and efficient. Tech was very knowledgeable L"
"I was out of town, but the technician came in my absence and corrected a wiring problem--pretty quick and painless."
"fast efficient service"
"Confirmed my problem with a leak and efficiently corrected the problem. Polite."
"Excellent work, very pleasant to work with, very helpful, etc."
"Jay was friendly and willing to answer my questions to my satisfaction. He was thorough and finished the job in a relatively short time. He didn't arrive in the schedule..."
"Jared Smith, the technician was on time and very thorough. This is typical of Service Experts. "
"Gabriel was very nice but the rating is for the situation requiring the service call. We were charged a service call and labor to fix a problem that existed with the unit..."
"The technician came on time and accomplished the task efficiently."
"He was prompt & informative"
"Because he was nice and responsible towards our "stuff". "
"He went ahead and performed the service well."
"A fairly new and very expensive furnace should not cost $147 for 20 minutes of labor for a free replacement part."
"Technician was on time, very confident and presentable. He did his job quickly, quietly, and had the right filter on hand."
"Excellent service"
"excellent technician"
"Brad was able to talk us through the various options of getting a new furnace. The installation went pretty smoothly, although we needed some follow-up for a drip and to ..."
"knew what &how to repair the problems. Very nice"
"Explained completely what he did and returned with filters and a new carbon dioxide monitor"
"Aaron was on time, friendly, did the job (explaining what he did) as he completed it."
"Tidy. Not intrusive. Efficient. "
"Ken is the Best. He recognized and fixed the problem with the humidifier (replacing it), and gave us advice on a separate water leak issue. But I wonder a bit why the ..."
"The technician was very informative. Also called to see if he could come earlier."
"Pleasant, helpful, efficient."
"Technician was fast, dependable, cleaned up area and provided answers to my questions."
"Just did"
"Problem was solved quickly"
"I mentioned that the sensor needed to be cleaned. After the service I asked if it had been done, and he said it didn't need it, but there was a lot of dust so he vacuumed..."
"The technician came at the end of the two-hour block."
"Very informative and friendly"
"The expert service gave us and his tentiveness to our furnace and plumbing. We can always depend on Service Experts to give us the best service and recommendations."
"Technician provided the service that was required "
"He was very courteous and helpful....answered all of my questions as well."
"Was not in a big hurry and answered our questions, etc. "
"He came in, did the work, and left."
"Well this time and the last time the service men did not have the filters that I needed or enough of them to purchase for future use."
"He was very thorough and explained everything he did and why."
"He diagnosed the problem, promptly fixed us and told me in advance what it would cost. Pleasant to work with."
"Things were done and explained to my satisfaction."
"The tech new what he was doing, was polite, and very professional."
"Prompt, efficient, friendly"
"The two that came were very speedy in getting things done for us."
"Your staff have always been very professional in all they do for me. I appreciate the care you give to us every time you staff are in our home."
"The men were efficient, courteous, and knew what they were doing. "
"Did a good job servicing the furnace, but not knowledgeable about the heat pump."
"Efficient Friendly Knows his business"
"Friendly.communicated well"
"Service was friendly and efficient. "
"I would have preferred to have the technician cover his shoes on entering my home."
"Just didn't seem to have done as much as technicians in the past have. Talked a little too much."
"He was prompt, happy and helpful"
"Our problem was not solved. I did not trust the information given me by the technician."
"He is on time, very efficient, knowledgeable and willing to go the extra mile to make sure everything is good."
"Excellent service"
"I was quoted a price and the next time they came over they checked something else that wasnt apart of the deal that went along with the water heater. They told me it was ..."
"The Tech was great with Myrtle explaining why she needed what she did. "
"I'm sad I keep having problems with my heating and ac systems. It seems to me they should be more reliable. It makes me wonder if the service I am receiving from Servic..."
"The team installed the Lennox system (heating and cooling), a water softener, and a water heater in a single day with no mistakes. They were polite, professional, and sur..."
"Because you were so delayed with our spring check-up"
"after having a condenser replaced the air conditioner still makes a moaning sound when it is working."
"Came on time and conducted the plumbing review well. Unstopped a plugged bathtub for us/"
"George was knowledgeable. He took the time to inform me about my air conditioner and walk me through what he was doing. He taught me how to change my furnace filters at..."
"appreciate your service"
"Helpful, informed us on decisions for repairs. "
"They were thoughtful,kind and answered all our questions. They helped me on things they didn't need to.They did a very good job."
"***Important note: I bought a box of filters for $111.00 that the technician said he would deliver on Monday 6/15. As of 6/17 they were still NOT DELIVERED. I have a rece..."
"Extremely good tech. very knowledgeable"
"The technician was polite and met my needs as was promised. He was punctual and worked quickly and efficiently."
"The technician was great at explaining what was going on and my options. The price to refill the freon was very high."
"On time, tech. was curtious, informative, etc."
"Fast, efficient,courteous"
"On time, informative, friendly"
"I really liked the two guy's that put the heater in and the air conditioner in but didn't like the guy the cleaned the ducks out did a poor job on them and had a poor add..."