What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your AC system needs repair at your Provo home and you have no idea what to expect. It’s nerve-wracking enough to allow an AC repairman into your home, but then to not know what exactly they’re going to do tends to add another level of anxiety. Not to worry! Service Experts Heating & Air Conditioning is here to fill you in on the standard AC repair process so you’ll be informed when an expert AC service technician needs to come out to your house.

It Starts Simple

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound silly, but they need to take a look at it to verify that it’s not just a thermostat settings error. The repairman will confirm the thermostat is set to cool and then decrease the temperature to see if that will activate the AC. A defective or wrongly connected wire could be all that’s keeping you from a comfortable home.

If this doesn’t fix the problem, the technician may need to look at your circuit breaker box. They will probably switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The repairman will then probably request to see the air conditioner. Similar to a doctor, the technician will commence their trial and error diagnosis process. There are multiple variables that could be the culprit of an air conditioner that isn’t operating properly, and it’s up the repairman to inspect all the possible causes starting from the most typical issues to the least. The diagnostic process could take anywhere from five minutes to an hour, possibly longer.

During the air conditioner diagnosis, they will most likely check the air filter to confirm it’s not obstructed or in need of replacing. They will check the AC refrigerant levels, confirm the air condenser fan is circulating properly, verify that the size of your AC is appropriate for the size of your home, and examine the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioner repairman has identified the problem, they should explain all your options. The conversation will usually start with the repairman explaining what the trouble is, what part (if any) died, how or why it died, and what function that part has for your air conditioner.

The service tech will then go into your courses of action, which will involve changing out the part and fixing the issue, but might also involve upgrading parts of the A/C, the AC itself, or your whole heating and AC system. In particular cases, it may make more sense to invest in an entire new heating and cooling system, especially if the AC is past its prime, or prone to breaking down again and end up costing you more for air conditioning repairs by the time it’s all said and done. The repairman will go over how much time, effort, and cost it will take to rectify the issue.

The service tech might now explain what could have avoided the issue or part failure and how to keep a future issue. This generally includes yearly maintenance, which not only helps stop an A/C system breakdown, but in most experiences also keeps your air conditioner’s warranty valid. Most expert air conditioning repair businesses will offer a yearly maintenance plan so you don’t have to worry about making future heating and cooling tune-up appointments for your home.

Lastly, they will discuss the process for repairing the failed part or resolving the issue. If you choose that air conditioning repair is better for you than buying an upgraded A/C system, the repairman will order any parts necessary and set up your follow-up appointment to fix the AC. Or, if the part needed is already accessible on their vehicle, they will move forward with the air conditioner repair work with your approval.

Keep in mind that throughout Provo you’re in good hands with Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel comfortable with the technicians we send into your home. If you ever come across any questions about your air conditioning system or what to expect with your A/C system repair, give us a call 24/7 at 801-396-0637 and we’ll be happy to explain the process.

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