Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Provo Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is responsible for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, steers sales, and provides guidance to all employees and processes for the location. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve concerns, and ensure complete customer satisfaction. The Service Technician also recommends products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also conducts installation and service on indoor air quality equipment and products, as well, and has the expertise to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist manages customer inquiries, grievances, and billing issues with the highest level of consideration and professionalism to settle customer concerns with a one-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also corresponds with the customer to confirm the customer is notified of scheduled appointments, reply to questions, and to help resolve problems. The Dispatcher efficiently plans and routes the most ideal technicians in accordance with established company guidelines.