Training & Development

Career Training Opportunities from Service Experts Heating & Air Conditioning in ProvoCareer Training Opportunities from Service Experts Heating & Air Conditioning in Provo

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week class focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better position the RSC for success in their region.
  • Two (2) different sales courses put on for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales operation.

Technical Training
The technical training for technicians contains:

  • HVAC tune-up procedural training in spring and fall
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Continuous NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in supplementary education through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for running a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling with a one (1) day class. In this class we study HVAC basics, what drives people to purchase, calling techniques, scripts, customer purchasing indicators, and overcoming customer complaints.

Dispatcher

  • No formal classes given. As needed training provided by the General Manager and applicable staff at the center.

Sales Training
The sales training is comprised of:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week class focused on technical and sales to better empower the RSC for success in their market.
  • Two (2) Commercial Account Manager classes each year.
    • Two week class focused on technical and sales to better position the RSC for success in their region.
  • Two (2) different sales courses put on for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales operation.

Technical Training
The technical training for technicians contains:

  • HVAC tune-up procedural training in spring and fall
  • Carbon monoxide and heat exchanger inspection yearly
  • Technical communication and ‘build-a-tech’ semiannually
  • Continuous NATE certification and specialty classes as needed

Service Experts Heating and Air Conditioning is investing in supplementary education through the use of a Learning Management System, to drive assigned and ad hoc courses to better train our technical staff.

Miscellaneous Training

  • Twice annually, conduct Operational Excellence for General Managers, to provide support, resources, and structure for running a business from the P&L perspective.

Customer Service Specialist

  • Three (3) times a year, perform outbound calling with a one (1) day class. In this class we study HVAC basics, what drives people to purchase, calling techniques, scripts, customer purchasing indicators, and overcoming customer complaints.

Dispatcher

  • No formal classes given. As needed training provided by the General Manager and applicable staff at the center.